Pepper King wants customers to receive the products they ordered in good condition. Because we sell food products, seeds, and digital products, return eligibility can depend on the type of item and the reason for the request.

If there is a problem with your order, please contact us and provide your order details so we can review the situation.

Food Products

For health and food-safety reasons, opened or used food products generally cannot be returned simply because of a change of mind.

This may include:

• Hot sauces
• BBQ sauces
• Wing sauces
• Spices and seasonings
• Hot candy
• Honey
• Other edible products

If you receive the wrong product, a damaged product, or an item that appears defective, please contact us before disposing of the product.

We may request photographs of the item, packaging, or shipping materials so we can determine the appropriate next step.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact Pepper King as soon as reasonably possible.

Please include:

• Your name
• Order number
• A description of the problem
• Photographs of the damaged or incorrect product where applicable

Depending on the circumstances, Pepper King may offer a replacement, refund, store credit, or another appropriate solution.

The available resolution will depend on the nature of the problem and applicable law.

Pepper Seeds

If you experience an issue with pepper seeds purchased from Pepper King, please contact us with details about the product and the issue.

Germination and plant growth are influenced by factors such as soil, temperature, moisture, storage, growing technique, and climate. Because many of these factors are outside our control, unsuccessful germination or plant performance does not automatically mean a product is defective.

Claims involving an incorrect, damaged, or otherwise defective seed product will be reviewed individually.

Digital Downloads

Due to the nature of downloadable products, digital purchases that have already been accessed or downloaded may not normally be eligible for return or refund unless the file is defective, inaccessible, incorrectly supplied, or a refund is otherwise required by law.

If you have trouble accessing a Pepper King digital download, please contact us so we can help resolve the issue.

Change-of-Mind Returns

Pepper King does not guarantee that all products can be returned solely because a customer changes their mind.

Return eligibility may depend on the product type, condition, packaging, and circumstances of the request.

Please contact us before attempting to return any item.

Items That Cannot Be Resold

We may be unable to accept a return where an item:

• Has been opened
• Has been used or consumed
• Has been damaged after delivery
• Is missing original packaging
• Has been altered
• Cannot safely or legally be resold
• Is a digital product that has already been accessed

This does not limit any rights you may have where a product is defective, damaged, incorrectly supplied, or covered by applicable consumer protection laws.

Return Shipping

Do not send a product back to Pepper King without contacting us first.

If a return is approved, we will provide instructions regarding the next steps.

Responsibility for return shipping costs will depend on the reason for the return. Where an error or qualifying defect is attributable to Pepper King, we will determine the appropriate resolution.

Refund Processing

When a refund is approved, it will normally be issued to the original payment method where possible.

Financial institutions and payment processors may require additional processing time before the refunded amount appears in your account.

Shipping charges may or may not be refundable depending on the reason for the refund and the circumstances of the order.

Orders Lost or Delayed in Transit

If an order appears to be lost or significantly delayed, please contact Pepper King.

We may need to review tracking information or communicate with the shipping provider before determining whether a replacement or refund is appropriate.

Shipping estimates are not guaranteed delivery dates unless specifically stated otherwise.

Before Returning Anything

Please contact Pepper King before mailing or returning any product. This helps us confirm whether the item is eligible and prevents unnecessary shipping.

Contact Pepper King

For questions about a return, refund, damaged product, or incorrect order, contact:

Pepper King
Phone: +1-403-510-6705
Email: doyle@pepperking.com
Service Area: Airdrie, Cochrane, Crossfield & Surrounding Areas, Alberta, Canada